{"id":11403,"date":"2016-06-02T07:48:27","date_gmt":"2016-06-02T05:48:27","guid":{"rendered":"http:\/\/irpal.ps\/en\/?page_id=11403"},"modified":"2019-02-03T08:58:54","modified_gmt":"2019-02-03T06:58:54","slug":"complaints","status":"publish","type":"page","link":"https:\/\/irpal.ps\/en\/complaints\/","title":{"rendered":"complaints"},"content":{"rendered":"

Complaints policy:<\/strong>
\nIslamic Relief recognizes your right to get the services they provide with full transparency and without any discrimination based on the values derived from our true religion and our responsibility before Almighty Allah and all donors and funders and our partners across the world.
\nComplaints aspects:
\nBeneficiaries, institutions, and individuals have the right to make official complaints about Islamic Relief – about our staff, as well as our programs in case of dissatisfaction, exposure to injustice or mistreatment. Islamic Relief will deal with the received complaints with credibility, transparency and confidentiality.
\nComplaints procedures:<\/strong>
\n\u2022\u00a0\u00a0 \u00a0Complainants are able to make a complaint as easily as possible in many ways:
\n1.\u00a0\u00a0 \u00a0Written correspondence shall be put in the fixed complaints box at Islamic Relief Headquarters.
\n2.\u00a0\u00a0 \u00a0Written correspondence shall be put in the movable complaints box which exists in the projects’ sites.
\n3.\u00a0\u00a0 \u00a0Filling a complaint form on IRPAL website.
\n4.\u00a0\u00a0 \u00a0Sending a complaint via email\u00a0complaints@irworldwide.org<\/a><\/p>\n

Islamic Relief procedures in dealing with the complaints:<\/strong>
\nIslamic Relief will record and document any complaints to deal with it properly.
\n\u2022\u00a0\u00a0 \u00a0Complainants might be contacted, so the complainant must leave his contact information.
\n\u2022\u00a0\u00a0 \u00a0Complaints Officer will send a confirmation receipt to the complainant and to provide written information within three business days. Complaints handling will go through a specialized committee.
\n\u2022\u00a0\u00a0 \u00a0A decision will be issued within 21 business days after receiving the complaint, unless there is a clear reason for the extension with informing the complainant every 15 days.
\n\u2022\u00a0\u00a0 \u00a0Issuing the final decision about the complaint and informing the complainant about it.
\n\u2022\u00a0\u00a0 \u00a0Ending the complaint and recording the results.<\/p>\n<\/div>

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